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Q: How do I check my balance?

A: There are a number of ways to check you balance. You may call our automated telephone banking service at 401.823.6077. If you prefer, you can also obtain your balance by logging into Personal Online Banking and view your accounts, transfer funds, or conduct bill payment transactions. These two systems are simple, and can be accessed 24 hours a day, 7 days a week.

Q: What do I do if I lose my ATM/Debit Card?
A: If you would like to report an ATM Card, Debit Mastercard® or BusinessCard lost or stolen, please dial 401.821.9100 during normal business hours. To report your card after hours, please dial 800.472.3272.

Q: Why are my available funds different than my account balance?
A: Your “available balance” is the dollar amount of money in your account that is available to you. It includes all cash and electronic transactions, such as direct deposit, that have been deposited into your account today, but it does not include any pending credits. Your current balance shows the amount of money in your account before all pending transactions have cleared.

Q: Which ATMs can I use with my Centreville Bank ATM/Debit Card?
A: You can use any of Centreville Bank’s 13 ATM’s free of charge. In addition, Centreville is part of the nationwide SUM Program. That means, anywhere you see the SUM logo on an ATM the terminal surcharge will be waived.

Q: Can my Centreville Bank ATM/Debit card be used outside of the United States?
A: You can use your Centreville Bank ATM/Debit card outside of the United States. Withdrawal and transaction fees may apply. If you are planning on traveling, please call our main office at 401.821.9100 for more information.

Q: Where can I find the current savings rates?
A: Current rates on all interest-bearing accounts can be found under the Savings section for Personal or Business banking.

Q: How do I make a stop payment?
A: To make a stop payment on a check please contact our main office during regular business hour at 401.821.9100.

Q: What type of identification is required to open a new account?
A: Centreville Bank requires primary ID which includes a valid driver’s license; valid State issued ID, or a non-expired passport. A secondary ID such as a Social Security Card or credit card may also be requested by the Bank.

Q: How do I transfer funds?
A: It’s easy to transfer funds yourself by phone, merely call 401.823.6077 to use our automated Telephone Banking service. You can also transfer funds at ATMs or online, using Centreville Bank’s Online Banking system.

Q: How can I change the PIN on my Centreville Bank ATM/Debit Card?
A: There are two convenient options for changing the PIN on your card that are available 24 hours a day, 7 days a week. You may change your PIN using the automated system by calling 800.567.3451. You will not be asked to enter your existing PIN, however, you will be asked to provide identifying information. This number can be utilized if your PIN is forgotten. You may also change your PIN at any Centreville Bank ATM; you will be required to enter your existing PIN in order to use this menu option.

Q: What is the definition of a "beneficial owner"?
A: Federal regulations require all banks to ask business customers who are opening an account for the identifying information (name, address, date of birth, social security number) of the business’ “beneficial owners.” The rule defines a beneficial owner as: each individual that owns 25 percent or more of the company; and one individual that has the authority to exercise control of the business (such as a CEO, executive officer or treasurer.) We may ask for additional documentation to verify the identity of those individuals.  This information is required under the Bank Secrecy Act and is intended to assist the government and law enforcement in the ongoing fight against money laundering and the financing of terrorism.

Q: Where can I find the QuickBooks Instructional Guide?
A: Under "Cash Management" within the Business tab on our website, or by clicking here